Privacy Policies

Protection of Personal Information Act

In your interest, Karoo Moon has done everything reasonably practicable to comply with all the relevant laws that we are subject to. In terms of the Protection of Personal Information Act (4 of 2013), we comply with industry standards when it comes to the collection, storage and protection of your personal information. Read all about the Act here.

Karoo Moon, with its head offices located at 11 Bonnie Doon Place, Bonnie Doon, East London is collecting this information to provide you with a streamlined shopping experience on our website and it will be used for this purpose only, unless you consent to the information being retained for marketing purposes. This information is given to us by you voluntarily and of your own free will. If you do not wish to provide us with this information, are unable to do so, or object to it being used, you have the right to let us know.  You have the right to access this information while in our possession and make corrections if necessary. You also have the right to lodge a complaint via email with the office of the Information Regulator, at, if you are unhappy with the manner in which we deal with your information. By continuing to shop with us online you understand and therefore consent to us processing your information. We will use our best endeavours and take all reasonable precautions to ensure that any information provided, is only used for the purposes it has been provided.


When you visit, we automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information and contact information.



We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

-  Communicate with you
-  Fulfilment of orders
-  Ship orders to relevant parties

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).



Karoo Moon’s online store is powered through Shopify —you can read more about how Shopify uses your Personal Information here:



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