Returns & Refunds

RETURNS AND REFUNDS

Returns must be processed within 7 days of receiving your product. Please provide a detailed reason. Return shipping is the responsibility of the client. The refund will only be processed once the product has been received by Karoo Moon and assessed for damage. All ball bands, tags and packaging must remain in tact for a full refund. 

Due to the nature of our products the likeliness of them getting damaged is minimal but if you do experience any issues please feel free to drop us a mail at info@karoomoon.co.za

SHIPPING

Karoo Moon is Karoo Moon is a made to order business and requires lead time for large quantities. If something is in stock, it will be shipped within 3-5 working days of your order. If your order is not in stock, please allow for 12-14 business days. We use The Courier Guy or Fastway door-to-door couriers. They are both fast, cost effective and reliable.

South Africa: All products are sent via either The Courier guy or Fastway door-to-door courier, at a flat rate of R85.00. All orders take approximately 3-5 working days to arrive and you will be provided with a tracking number. Please provide me with your contact number and physical address as our couriers will not ship to a PO Box address.

International Shipping: The amount will depend on where you are based and the size of your order. This will be calculated on a per order bases so please give me a moment to respond as I want to receive only the best prices for you. Please allow for up to 10-15 working days to receive your orders. All taxes and duties will be the responsibility of the recipient.